Accessing Refugee Protection

illustration: Andrea Armstrong

Canada offers refugee protection to people who need it.  But navigating the refugee determination system can be challenging, confusing, daunting.  Kinbrace collaborates with key agencies to increase access for refugee claimants.

READY Tours started in Vancouver in 2008, a collaborative initiative between Kinbrace, the United Nations High Commissioner for Refugees (UNHCR), and the Immigration and Refugee Board of Canada – Refugee Protection Division (Western Region) (IRB-RPD) to help refugee claimants get ready for their refugee hearings. The idea is simple: welcome refugee claimants into the hearing rooms, give good information, and allow for questions and answers.  Now, READY Tours are available in Montreal, Toronto, Winnipeg, Edmonton, Calgary, and Vancouver.

The Refugee Hearing Preparation: A Guide for Refugee Claimants  is a practical, multi-lingual educational resource to help refugee claimants prepare for their hearings.

Register for a READY Tour or download the Guide at Ready for My Refugee Hearing (

In 2019, Kinbrace commenced an internal study to analyze data collected since 2008 from the Vancouver READY Tour and to listen to anonymous feedback from former refugee claimant participants and from service providers.  The study asked several questions, including:

  • What questions do refugee claimants have about the refugee hearing?
  • Are refugee claimants more prepared for their refugee hearing after attending a READY Tour? 

To find out what we learned, read the full report Vancouver READY Tours and Refugee Claimant Hearing Readiness:  Impact and Learnings (An Internal Study).